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Privacy Policy Overview
How we handle your data and protect your privacy
Your Privacy Is Important Here
We know clients are sceptical about how their information is used. This policy explains what data we collect, why, and how we keep it safe.
You’ll find details about collection, use, retention, and your rights. No hidden terms, no misleading statements—just plain language.
What We Collect and Why
We collect information to operate effectively and deliver services. This includes contact, financial, and technical data.
Direct Information You Provide
- Basic contact details—name, phone, email address
- Your responses to forms or consultations
- Records of communications or support requests
- Billing or payment details, if relevant
- Any optional survey or feedback responses
How We Use Your Data
We use data to deliver, improve, and protect services, and to communicate with you as needed.
- Managing your account or consultation
- Providing requested services or information
- Improving site functionality and security
- Sending service-related communications
- Responding to questions or concerns
- Meeting legal or compliance obligations
- Reviewing usage for internal analysis
Our Commitment: Your data is handled with care, using appropriate safeguards and only as long as needed for our services.
When We Share Data
We don’t sell your data. We share only as needed with trusted service providers, or when required by law.
Your Rights and Choices
You can request access, correction, or deletion of your data. You can also object to or restrict certain uses.
- Request a copy of your personal data
- Ask us to correct inaccurate details
- Ask us to delete your information
- Request transfer of your data
- Object to certain processing uses
- Limit how your data is used or shared
For privacy questions or requests, use the contact information at the end of this policy.
How We Protect Information
We use safeguards—technical and organizational—to reduce unauthorized access or misuse.
Data Retention Policy
We keep your information only as long as necessary for the reasons it was collected.
- Account and profile information duration
- Consultation and feedback records
- Messages and support inquiries
- Payment or billing information
- Consent for communications retention
Data is deleted or anonymized once no longer needed.
International Data Transfers
If data leaves South Africa, we ensure legal protection is maintained.
- Standard contractual clauses used as required
- Data is encrypted in transit
- Trusted providers with strong privacy practices
- Transfers only when essential for service
Cookies and Tracking
We use cookies to enable site features and remember preferences. Details are in our Cookie Policy.
You can manage cookie settings in your browser at any time.
Policy Updates and Changes
We update this policy when practices or laws change. We’ll notify you of significant revisions.
- Notice on this website
- Direct email if relevant
- Highlighting major changes
- Effective date updated at top
Review this policy regularly for updates.
Contact for Privacy Matters
Reach us with privacy questions or concerns below.
Celolthiora
5 Buitengracht Street, CBD, Cape Town 8001 South Africa
Phone: +27(12)2084211
Email: content@celolthiora.sbs
Policy last updated May 7, 2026
Effective as of May 7, 2026
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